Frequently Asked Questions

Do the puzzle boxes come with instructions?

Each puzzle box comes with a diagram that shows how to open it. Remember, it is a puzzle and it is supposed to be a challenge. Try it without the diagram first.

How hard is it to open a puzzle box?

Our puzzle boxes are rated in difficulty on three levels. Easy, Moderate, and Advance. An Easy puzzle box can be opened in a few minutes with the diagram, and a bit longer without it. A moderate puzzle box will most likely not be opened without the diagram. An advanced puzzle box will most likely take several tries even with the diagram.

What determines the price of a puzzle box?

Puzzle boxes are prices based on three factors. The size of the box, the number of steps required to open it, and the pattern of the wood.

Where are the puzzle boxes made?

All of our Japanese Puzzle Boxes are 100% authentic and handcrafted in Hakone, Japan.

How long does it take to ship?

Our order processing and shipping area was custom designed and built to provide an assembly line style workflow which enables us to ship 99% of our orders within one business day. We are located in Baltimore, MD so if you are east of the Mississippi you should receive your order in 1 to 3 days. If you are west of the Mississippi you should receive it in 2 to 5 days.

What if my item arrives broken?

We test every puzzle box before it ships to make sure that it will work when you receive it. All of our shipments are fully insured against loss or damage. We guarantee that all items ordered from us will reach you intact and undamaged. If you order is lost in the mail, we will refund your purchase price including the cost of shipping. Any item that is damaged during shipment will be replaced or your purchase price refunded. We take great care in packaging our products to reduce the chance of damage during shipment. In the event that an item arrives damaged, please contact us as soon as possible. You can reach us toll-free at: 1-888-846-7436, or Email us at admin@puzzleboxstore.com Please keep all packing materials as they may be required for us to file an insurance claim. We may request that you ship the damaged item back to us at our expense. All refunds will be credited upon receipt of damaged merchandise by return mail ( if required ), or inspection by carrier. Items not requiring return or inspection will be credited upon notification of damage.

If you have a question you think we should add, please email us at admin@puzzleboxstore.com